Frequently Asked Questions
We hope we have answered your question below, but if not please contact us.
Shipping & Returns
Can I amend my order once it's placed?
If your order hasn't been shipped yet we're happy to help. Please contact us with your order number.
When will my item arrive?
Pieces are checked, packaged, and shipped in 1-3 days after your order. Shipping in the UK takes 24-48 hours and you will receive a tracking link.
If you need a piece urgently please give us a call or send us an email.
Do you ship internationally?
Yes. We ship to Europe and the USA, simply choose International Shipping at checkout.
Our International Shipping partner can handle any customs requirements so you receive your piece hassle-free.
How do I return an order?
Simply contact us to initiate a return. Once approved we will send you a shipping label to use.
Product Related Questions
How do I clean and look after my products?
For day-to-day cleaning use a soft cloth and metal suitable cleaner. Do not use abrasives on the surface as this can remove the finish and damage the piece.
As with most metal items you may see some tarnishing over time, but it's easy to renew the metal with a suitable metal cleaner such as Brasso.
Bronze should not be washed in a dishwasher.
How are your pieces made?
We use the lost-wax process. This is an ancient method of casting that has been in use for thousands of years. First a wax copy of the original is made, this is encased in plaster before being baked. The wax flows out of the plaster jacket, leaving a negative space which is filled with molten bronze.
All of our pieces are handmade. From the mould, all the way through to finishing and patina. Each stage is a skilled craft in its own right and requires years of practice.
Learn more here.
Are your products made from solid bronze?
Yes. Everything we make is cast in solid Bronze, some of our pieces are then plated with Silver or Gold but it's still solid bronze underneath!
What's the difference between cold-cast bronze and your products?
Cold-cast bronze is made of a resin mixed with bronze powder. These won't be durable nor food safe and contain lots of harmful chemicals.
Our pieces are made from solid bronze (an alloy of copper and tin) which is melted at 1300C before being used to produce our castings. It's naturally antimicrobial and will last forever.
Is bronze foodsafe?
Yes! In fact bronze is naturally antibacterial and antiviral. People have been using bronze utensils and tableware for thousands of years.
Where are your products made?
We make everything ourselves in our Birmingham foundry. Plated items are finished in the nearby Jewellery Quarter, less than 5 miles away.
Trade & Retail
Do you work with retailers and stockists?
Yes. We offer competitive wholesale terms to select retailers, get in touch to start the conversation.
How can I integrate bronze and brass into my projects?
We can produce completely bespoke pieces for projects using our 3D printing services or by commissioning one of our sculptors.
We offer a full advisory service to make sure that you get the most out of the bronze and to ensure that your vision is realised.
Can I order a custom-designed bronze piece?
We work with designers, artists, and craftspeople all over the world and specialise in realising your vision.
Get in touch to make an in-person appointment or email us